Air France has introduced a new concierge service at its Paris Charles de Gaulle (CDG) hub. This is intended to simplify the airport experience for passengers, at a cost. Think of it as being along the lines of American Five Star Service or Delta VIP Select.
Details of Air France concierge service at CDG
As of June 11, 2024, Air France is offering three concierge service packages for passengers traveling through Charles de Gaulle Airport. Before we cover the details of each of these packages, let’s cover the basics:
- This is open to all Air France passengers traveling in economy, premium economy, or business class; it’s not open to first class passengers, since they get most of these perks included with their ticket
- You can reserve this as early as when you book your ticket, and as late as 6PM the day before you travel through Paris
- If you reserve this package, you’ll be contacted roughly 48 hours before travel to finalize all the details (of course this will occur later if you book within 48 hours of travel)
- At most four people can be accompanied by a single concierge, so you’ll find a big jump in pricing when you go from four to five people, since it will be treated as two groups
- Interestingly none of these packages include lounge access as part of the fee, so you’ll need to access lounges either based on your class of service, your status, or you can buy access separately (business class lounge access costs €75 or 15,000 miles per person)
![](https://berwickwater.org/wp-content/uploads/2024/05/Air-France-Concierge-New-Paid-Service-At-Paris-Charles-De.jpg)
There are three packages to choose from, depending on whether you want the service on departure, in transit, or on arrival.
![](https://berwickwater.org/wp-content/uploads/2024/05/1716433283_678_Air-France-Concierge-New-Paid-Service-At-Paris-Charles-De.jpg)
Air France concierge departure package
With the Air France concierge departure package, you receive the following:
- Private transfer from Paris or areas around Paris to the airport
- A greeting as you get out of your car
- Baggage handling and check-in at a Sky Priority counter
- Being accompanied to the lounge, assuming you have access
- Being escorted to the gate via priority lanes
![](https://berwickwater.org/wp-content/uploads/2024/05/1716433284_768_Air-France-Concierge-New-Paid-Service-At-Paris-Charles-De.jpg)
Air France concierge in transit package
With the Air France concierge transit package, you receive the following:
- Being met as you disembark your aircraft
- Being accompanied to the lounge, assuming you have access
- Being escorted to the gate via priority lanes
![](https://berwickwater.org/wp-content/uploads/2024/05/1716433284_256_Air-France-Concierge-New-Paid-Service-At-Paris-Charles-De.jpg)
Air France concierge on arrival package
With the Air France concierge arrival package, you receive the following:
- Being met as you disembark your aircraft
- Being accompanied to baggage claim via priority lanes
- Baggage collection and transfer to your vehicle
- Private transfer from the airport to Paris or areas around Paris
![](https://berwickwater.org/wp-content/uploads/2024/05/1716433284_779_Air-France-Concierge-New-Paid-Service-At-Paris-Charles-De.jpg)
Is the Air France concierge service worth it?
As is the case with virtually all of these concierge services offered by airlines, it’s definitely a niche offering. The way I view it, there are three situations where people might take advantage of this:
- If you’re super wealthy and money is no object, you might as well make your journey a bit easier
- If you’re taking a special trip (honeymoon, anniversary trip, etc.), maybe this is a splurge that some people will value
- Charles de Gaulle can be a complicated airport to navigate, so this could be worth if for peace of mind; it could be especially valuable for those with mobility issues, elderly passengers, those with short connections, etc., who may be nervous about traveling through the airport
Assuming there are long wait times, I can imagine this service potentially saving a not-insignificant amount of time. With the Olympics being in Paris this summer, I can imagine that wait times at the airport may be very long, making this even more useful.
I still think the better deal is buying access to the Air France La Premiere (first class) lounge, if you’re eligible. It’s not cheap, at €650, but it offers an amazing ground experience. The catch is that this comes with restrictions, including that you need to be on a flight without first class, and you must have also flown first class in the past year.
Bottom line
Air France is launching a concierge service at Paris Charles de Gaulle Airport. In exchange for a fee, you can be escorted every step of the way on departure, in transit, or on arrival. If departing or arriving, the service even includes a chauffeur between the airport and town.
What do you make of the new Air France concierge service?